Live animal guarantee is only valid if 1) animal is sent during safe temperatures, 2) animal is sent through approved means, 3) animal is held at local hub for pickup. I will NOT ship outside safe, moderate temperatures. Finally, 4) animal must be picked up within one (1) hour of arrival at hub. All of these four conditions must be met for live-arrival guarantee to be valid. 

 

If for some unforeseen reason your animal arrivals unwell, immediately take a photo of the animal on its back within one hour of its arrival at the FedEx location. Provide this as documentation, along with shipping information and order information via email to our email contact.

 

Shipping is done through Redline and animal will be shipped to your local FedEx hub. We do NOT ship to your home. You should familiarize yourself with your local hub before proceeding with a purchase. We do not assume any responsibilities for delayed or lost animals during transit. 

 

All orders and order concerns will be handled with the utmost care and understanding. All potential order issues will be dealt with on a case by case basis, prioritizing the care and safety of the animal and the overall satisfaction of the buyer. 

 

 

 

A twenty percent (20%), non-refundable deposit required to hold an animal.

 

 

 

By purchasing an animal from cavekidgeckos.com, you are agreeing to all of the above terms.

 

FAQ sections:

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Where does the animal I'm purchasing come from?

All animals sold on cavekidgeckos.com are bred and raised right here at Cave Kid Geckos.

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Shipping-

when will my animal ship? Answer: you will be contacted after purchase to schedule and verify shipping and arrival of your new animal. Once arranged, all animals generally ship Monday through Wednesday to ensure best delivery, even in the event of shipping delays. 

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How long will my animal be in transit?

Answer: we ship priority, over night for all orders. As long as no delays in shipping occur, the animal should arrive at your hub in the early hours of the day the day following your animal’s departure from our hub. 

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Can I add insurance to my shipment?

Answer: all orders will be insured through our shipping agent, Redline shipping. 

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Can I have the animal shipped directly to my residential address?

Answer: yes, but please reach out to us to discuss this matter prior to completing your order purchase. Please be aware that this choice will absolutely override our live-arrival guarantee, and you will forfeit any guarantee of receiving your animal with this guarantee. 

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How can I be certain my order will process? 

Answer: To ensure your order will be accepted and processed, please be sure that your billing and shipping address for your card payment are the same address. Additionally, the name on the card must match the name under which you place your order. The shipping procedures will involve communication via email to verify and confirm shipping and delivery specifications, so it is important that you follow up on your order at each phase of the order process. Email correspondence will be absolutely imperative to your animal making it to the correct FedEx hub in your area. 

 

Immediate care/health concerns-

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how soon after arrival should I offer food to my gecko?

Answer: if offering insects like roaches or worms that can be left in a bowl and therefore will not disturb the gecko, go right ahead and offer food upon gecko’s arrival. Food like crickets would be best to offer several days after arrival. Give the gecko some days to adjust before handling for feedings. It is crucial to allow the gecko to adjust to its new enclosure when it first arrives. For any other care concerns, see our care guide section of the website. For any and all health concerns, please reach out to us via email. 

 

Holding/reserving an animal-

do I have to pay for animal up front? Can I place an animal on hold?

answer: Please plan to pay for your animal up front. If you are in a position to ask to put an animal on hold, please contact us immediately to arrange a payment schedule. Be aware that all animals placed on hold will require a twenty percent (20%) non-refundable down payment at the time of initial purchase. Additionally, purchases must be entirely paid off within forty five (45) days. Your final payment must be paid in full by the 45th day after purchase. Finally, the animal will not ship until after the final payment as been confirmed and processed, which could add additional days onto your wait time if your final payment isn’t submitted until the very last day of the payment schedule window. 

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What happens if I have not paid off my animal within 45 days?

Answer: All payments made AFTER your non-refundable deposit will be reimbursed to the original means of payment if you do not pay for your animal in full by the end of the 45th day from the time of deposit. Your animal will not ship and you will not receive any further updates about your order as it will effectively be canceled at midnight on the 46th day.